Privacy Policy & Guarantee

Product Guarantee

What we do to make shopping at Biscoff.com risk-free. When it comes to guarantees, we think that words are like water - they dilute. So we've always tried to boil our guarantees down to a handful of words. With no conditions, and no fine print. Here, specifically, is how we stand behind our merchandise and our website.

1. Everything we sell is "Guaranteed. Period."
2. You have no credit card risk. Period.
3. We'll never misuse the information you provide us.

If we've done our job, then more detail should be unnecessary. But it's below if you'd like to read it.

1. "Guaranteed. Period."
Everything we sell is "Guaranteed. Period." It's our original "shorter is better" guarantee. There's no fine print at all. You can return anything, at any time, for any reason. When we introduced this guarantee, back in 1991, some customers had trouble believing we were serious. Others in the industry told us we were being foolish. But in fact, it's been one of the keys to our success. Early on, some customers were uncomfortable with the idea of ordering food products through the mail. Our guarantee helped to make them more comfortable. There was - and is - nothing to lose by trying us out. In the Internet age, we've discovered two other areas where some customers need reassurance. So we've added two new parts to our guarantee. Again, the goal is to make shopping with us not only rewarding, but virtually risk free.

2. No credit card risk. Period.
Regardless of what happens on our site - a slip of the mouse (unlikely), a security breach (highly unlikely) - there is no risk to you. In the case of credit card fraud, this means that we'll pick up the first $50, and the credit card company will take responsibility for the rest. In addition, we'll do our very best to work with the credit card company to assure that the problem is resolved with minimum hassle.

3. We'll never misuse information you provide.
When obtaining information from you, we adhere to a simple, commonsense principle: we ask for only the information we need to provide the service you've requested. For example, to send you a box of Biscoff Biscuits, we need an address. If you'd like to subscribe to one of our periodic e-mail newsletters, we need an e-mail address. And if you choose to purchase something, we need a credit card number.

Only in one case does your name and address ever leave Biscoff.com. If you purchase a product from us, we may exchange your name with a few select companies whose products and services are similar. We do this to help our business grow. Also, most of our customers enjoy being introduced to new, high-quality catalogs.

If you would not like to have your name traded with other companies, just tell us. You can call 1-800-422-2924 and one of our friendly operators will help you. Or you can contact us via e-mail at privacy@Biscoff.com.

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Security on the Gourmet Center Web Site (Biscoff.com)

By Security, we mean the ways we make sure the information you send us remains secure. We also have a Privacy Statement. If you don't find your concern addressed here, feel free to contact us by e-mail at Orders@biscoff.com or phone (1-800-422-2924).

Security Page Contents:
1. Is my credit card number/information secure?
2. What does the "warning" window that sometimes comes up mean?
3. Why do I hear so much about security on the Internet?
4. What's the worst thing that could happen?
5. How do I know if a website is secure?
6. Which parts of the Biscoff.com site are secure?

1. Is my credit card number/information secure?
We have taken many steps to ensure the security of your transaction. We use industry standard encryption for the secure connection between your browser and sensitive portions of our site.

To show our faith in this system, we guarantee it. There is no risk, period. If anything happens, we'll make sure that you owe nothing. Our aim is simply to enable you to make transactions with confidence.
It's important to know that since Biscoff.com went live in 1999, there have been no confirmed cases of fraud reported by customers as a result of credit card purchases made here.

2. What does this "warning" window that comes up in the ordering process really mean?
On some browsers, this window can be a bit intimidating. But it simply means that you're entering the safest, most secure area of our website.

This should be reassuring since this is where credit card transactions take place. Click to continue. Going from Secure mode to un-secure mode, you'll likely receive another similar alert message, just to make sure you know what's happening.

3. Why do I hear so much about security on the Internet?
Several things conspire to make Internet security a newsworthy item. First, it's relatively new, so people wonder and talk and write about it. Secondly, the Internet is "technology", so people find it interesting to discuss. And tend to be a little suspicious of it.

The Internet has always thrived on openness. It has been the "Internet way" for someone to release something-a piece of software, a networking specification, a security protocol-and then have lots of smart people try to find flaws in it, lending their ideas for making it better. It has proven to be a remarkably effective development process.

4. What's the worst thing that could happen?
Regardless of what happens on our site - a slip of the mouse (unlikely), a security breach (highly unlikely) - there is no risk to you. In the case of fraud, we'll assume all liability for what you owe. In most states, this means that we'll pick up the first $50, and the credit card company takes responsibility for the rest. In addition, we'll do our very best to work with the credit card company to minimize the hassle for you.

As with our merchandise guarantee, there are no conditions and no second-guessing. If you think something's wrong, then it is - and we'll fix it.

5. How do I know if a website is secure?
In order to be accurate, we're going to get a bit detailed here. When buying something on the Internet, there are three things to be sure of:
Data you send is strongly encrypted. The site you're doing business with is the site you think it is. The site you're doing business with processes your credit card and address information in a safe and responsible manner.

Points 1 and 2 are taken care of by SSL (Secure Sockets Layer), the industry standard security protocol that the Biscoff.com site uses to communicate with secure browsers like Netscape and Internet Explorer. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don't have to know whether your browser supports secure transactions- if it doesn't, you won't be able to complete the checkout process).

Many security experts say the most important thing is what happens once the merchant receives your order. At the Gourmet Center, we take several steps to keep things on our end as safe as possible.
For Example:

We keep orders encrypted until we're ready to process them. We process orders several times each day, so they don't "sit" anywhere very long. We do our order processing on machines that aren't connected to the Internet, so there's no danger of people gaining access to them. Finally, we don't keep a copy of your credit card number on file. While this is a minor inconvenience - whether ordering on the Internet or by phone, you have to give us the number every time you order- we believe it's the safest and most honest way to do business.

6. Which parts of the Biscoff.com site are secure?
Most of the activity on our site involves the viewing of materials we've prepared and made accessible to everyone, so there's no need for these pages to be "secure". With a product page no security risk exists because there is no "information" being exchanged. Anyone can access the same pages by pointing their browser at www.Biscoff.com. The portion of the Gourmet Center site we've made secure is, not surprisingly, the checkout area. This is where you actually purchase the items you've put into your Shopping Basket. The entire checkout process, from introduction to final confirmation, takes place in a secure environment.

You can also tell when you're in a secure area because the URL to the left of the colon changes from 'http' to 'https' to signify that a SSL protocol is being used to communicate with the server. (http = HyperText Transport Protocol; https = HTTP with SSL.) In most browsers you'll also see a solid blue line in the upper portion of the browser's window - another visual aid that lets you know you're browsing a secure area. One additional note: some browsers give you a warning when you go from a secure area to a regular area. The aim is worthy enough- to ensure that people know when they've left a secure server. But in practice, the message is often a bit startling, and makes it look like you've done something wrong even though you really haven't.
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Customer Privacy on the Gourmet Center Web Site (Biscoff.com)

1. What information do we collect? How do we use it?
2. How does Biscoff.com protect customer information?
3. Will Biscoff.com disclose the information it collects to outside parties?

1. What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Biscoff.com services, and special offers we think you'll find valuable. If you would rather not receive this information, you can call 1-800-422-2924 and one of our friendly operators will help you. Or you can contact us via e-mail at: privacy@Biscoff.com.

2. How does Biscoff.com protect customer information?
When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

3. Will Biscoff.com disclose the information it collects to outside parties?
Biscoff.com does on occasion sell, trade, or rent your personal information to others, but you can tell us not to by sending an e-mail message to catalog@Biscoff.com. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, Biscoff.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Biscoff.com possible and to enhance your overall shopping experience. We do sell, trade, or rent your personal information to others from time to time, but you can tell us not to by sending an e-mail message to CustomerService@Biscoff.com.

Your consent
By using our Web site, you consent to the collection and use of this information by Biscoff.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
Biscoff.com welcomes your questions and comments about privacy. Please send e-mail to CustomerService@Biscoff.com.
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