Shipping and Handling
Delivery Time
Orders are shipped via UPS or U.S. Postal Service Priority Mail. Allow 6 to 8 business days from receipt of order for most of the U.S.; West Coast locations 2 to 5 business days; Canada 7 to 15 business days for orders calling for ground delivery at rates on shipping chart below.
Important Note: There will be no shipment during weekends and national holidays and therefore these days do not count as business days. Orders received by 11:00 am PST will be sent the same day. If you use the Next Day shipping option, your products should arrive on your doorstep 1-2 business days after receipt of your order; allow 2-3 business days for 2 Day shipping option.
Please phone us with any questions about your order at 800-422-2924
Ground Shipping and Handling (per Delivery Address)
| Merchandise Amount | Within 48 states, No PO Boxes | To PO Boxes | AK, HI, PR, VI, and GU | To Canada |
|---|---|---|---|---|
| $0.00 - $26.00 | $7.95 | $12.95 | $14.95 | $21.00 |
| $26.01 - $40.00 | $9.45 | $16.75 | $17.25 | $23.95 |
| $40.01 - $60.00 | $11.40 | $20.40 | $21.45 | $25.25 |
| $60.01 - $80.00 | $13.75 | $24.15 | $26.75 | $29.35 |
| $80.01 - $100.00 | $15.85 | $25.95 | $27.95 | $30.85 |
| $100.01 - $150.00 | $18.55 | $33.00 | $34.75 | $44.75 |
| Above $150 | Call for information | |||
Air Express Shipping (per Deliver Address) 48 states
The following rates apply the 48 states only. Call for express rates to Hawaii, Alaska and International addresses. Express air orders should be place by phone so we can confirm product availability and shipping method. Note: Due to the size of certain items, air shipment cannot be offered at rates shown. Such items are marked with the "SHIP" symbol. Call for rates.
| Merchandise Amount | Next Day | 2 Day | ||
|---|---|---|---|---|
| $0.00 - $26.00 | $39.75 | $19.40 | ||
| $26.01 - $40.00 | $47.70 | $24.17 | ||
| $40.01 - $60.00 | $50.35 | $26.75 | ||
| $60.01 - $80.00 | $59.35 | $34.95 | ||
| $80.01 - $100.00 | $60.95 | $37.65 | ||
| $100.01 - $150.00 | $63.60 | $45.00 | ||
| Above $150 | Call for information | |||
Returns
We insist that you like what you order. If you do not, for any reason, please contact us (800-422-2924) within 30 days of purchase for a replacement or refund.
Please return your package to:
Lotus Bakeries North America
50 Francisco St., Suite 115
San Francisco, CA 94133
All Shipments are sent from Lotus Bakeries North America warehouse located in Santa Rosa, CA USA.
800-422-2924 customerservice@biscoff.com
