Biscoff Story
Biscuit + Coffee = BISCOFF
 The
Biscoff story begins in Belgium where the Boone brothers established
their family business baking caramelized biscuits called Lotus Speculoos.
Over the past seventy years, Lotus Bakeries has turned a once-small
enterprise into a world-renowned business by honoring a tradition
of craftsmanship and personal service.
In 1984, the founders of The Gourmet Center, Inc., an American firm
that supplies food and beverages to the airline industry, discovered
Lotus Speculoos on a trip to Belgium. They were delighted with the
delicious biscuits. Working together, Lotus Bakeries and The Gourmet
Center, Inc. renamed the beloved biscuit "Biscoff," a biscuit
for coffee.
In an effort to reach customers who had never tried these wonderful
biscuits, we began distributing Biscoff Biscuits on airlines in
1984, to the delight of thousands of passengers. In response to
overwhelming demand for the biscuits, a mail order catalogue was
developed. In 1999, we launched www.biscoff.com and find that we
are attracting an even wider group of "Biscoff Fans" around
the world! To answer a continually growing demand, Biscoff is now available in fine retail stores throughout the U.S.
Customer Service Center
Committed to quality service, Lotus Bakeries North America customer service
center is based at our headquarters in the heart of San Francisco.
Each order is taken with care and dedication to our customers' needs.
If you ever find yourself in San Francisco, we would love to have
you stop by our office at 50 Francisco Street, Suite 115 in the charming Fisherman's Wharf neighborhood.
Production
Majority of the items offered through our catalogue and www.biscoff.com
is baked and packaged by Lotus Bakeries in Europe. We ship them directly
to our own fulfillment center, and then straight to your front door.
We use only the finest natural ingredients to assure a consistently
pure and delicious taste.
Warehouse
Our fulfillment center is based in Santa Rosa, California, strategically
located in the Pacific Standard Time Zone. With this location, orders
taken later in the day can still be fulfilled and shipped before
closing time. Next day delivery is possible from our warehouse.
We are able and happy to customize your personal and business gifts
quickly and efficiently.
Revealed! The Secrets of Biscoff
(1) It's all in the mix!
Only the highest quality ingredients are used. Biscoff dough must
be mixed and kneaded in accordance with the Boone brothers' original
1932 recipe. The dough needs time to "rest" in just the
right conditions - the temperature and humidity of the room will
affect the dough rising correctly! Precision in the measurements
of the freshest ingredients used has taken years to perfect.
(2) Daily Dedication to being delicious!
An expert panel of bakers, members of our staff, and invited customers
judge the flavor, color and texture of the biscuits every day. In
this way, Lotus Bakeries North America can guarantee the taste
and freshness of their caramelized biscuits.
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